Terms and Conditions - Gardener West Ham

Welcome to Gardener West Ham. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

1. Introduction

Gardener West Ham provides comprehensive gardening services to clients in the West Ham area. Our mission is to deliver high-quality gardening solutions tailored to your needs. These terms outline the obligations and responsibilities of both parties.

2. Services Provided

We offer a range of gardening services including, but not limited to:

Lawn mowing and maintenance
Pruning and trimming of shrubs and trees
Garden design and landscaping
Weed control and pest management
Seasonal planting and garden clean-up

3. Booking and Scheduling

Appointments can be made through our online platform or by contacting our office directly. We strive to accommodate your preferred schedule; however, availability may vary based on demand.

3.1. Confirmation

Upon booking, you will receive a confirmation email detailing the scheduled services and any preparatory steps required on your part.

3.2. Changes and Cancellations

If you need to modify or cancel your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours may be subject to a cancellation fee.

4. Payment Terms

Payment for our services is due upon completion of the work unless other arrangements have been made in advance. We accept various payment methods, including:

Credit/Debit Cards
Bank Transfers
Cash Payments

Invoices will be issued for services rendered and must be settled within 14 days to avoid any service interruptions.

5. Pricing and Estimates

All service fees are clearly outlined in our pricing list. For extensive or custom projects, we provide detailed estimates after assessing the specific requirements of your garden.

5.1. Additional Costs

Any unforeseen issues that arise during service provision, such as pest infestations or structural problems, may incur additional costs. We will inform you of these expenses before proceeding.

6. Client Responsibilities

To ensure the best outcomes, clients are expected to:

Provide access to the property during scheduled service times
Communicate any specific requirements or concerns in advance
Ensure that pets are secured to prevent any interference with the gardening activities

7. Liability and Insurance

Gardener West Ham maintains comprehensive insurance coverage to protect against accidental damage or injuries that may occur during service provision. However, we are not liable for pre-existing conditions or damages not directly resulting from our services.

7.1. Property Damage

In the unlikely event of property damage caused by our team, we commit to rectifying the issue promptly and at no additional cost to the client.

8. Guarantees and Warranties

We stand by the quality of our work. If you are dissatisfied with any aspect of our service, please notify us within 7 days, and we will address your concerns accordingly.

8.1. Service Guarantee

All services are guaranteed for a period of 30 days post-completion. This ensures that the work meets our quality standards and your expectations.

9. Privacy Policy

Your privacy is important to us. Any personal information collected during service booking and provision is handled in accordance with our Privacy Policy, ensuring it is used solely for service-related purposes.

9.1. Data Protection

We implement industry-standard security measures to protect your data from unauthorized access or breaches.

10. Termination of Services

Either party may terminate the service agreement with a written notice. Upon termination, any outstanding payments for services rendered up to the termination date become immediately due.

10.1. Grounds for Termination

Reasons for termination may include, but are not limited to:

Breach of terms and conditions
Non-payment for services rendered
Unreasonable behavior towards our staff

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in West Ham.

12. Amendments to Terms

Gardener West Ham reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

13. Acceptance of Terms

By engaging with Gardener West Ham, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.